Joel Brookes – Director of Vanet Property Asset Management commented:
“Customer service is one of the core foundations of our company. To be recognised for the standards that we achieve in this area, in the context of a very competitive field, is a testament to our unwavering commitment to delivering success to our clients. I am also delighted to see that one of our team, Sylvia Salamanca-Espin, has been recognised by the panel as one of the finest negotiators in the country.”
On Friday 5th December, over 650 leading estate agents throughout the UK attended a glittering ceremony at The Lancaster London Hotel opposite Hyde Park where the winners of the most highly regarded awards in the estate agency industry were revealed. The winners were presented with their awards by Michelle Mone OBE, one of the UK's most successful female entrepreneurs and founder of international lingerie brand, Ultimo, with renowned journalist, author and newsreader Penny Smith acting as compère.
Award winners were decided following a rigorous and thorough judging process by a panel of 19 industry experts who assessed initial entry submissions before conducting an extensive review of the entrants, which included over 150 hours of telephone interviews and mystery shopping exercises. The whole of the judging process was overseen by The Property Ombudsman, Christopher Hamer, and Mark Hayward, Managing Director of the NAEA acted as Arbiter.
Now in its twelfth year as a dedicated competition, these awards have become widely recognised as the most prestigious and difficult to win. With more entrants than ever before, over 5,000 offices were represented this year, but only the very best of the best were crowned as winners.
Individuals were also recognised for their hard work and commitment to customer service in four different categories.
The regional awards were sponsored by Zoopla Property Group whilst the specialist categories were sponsored by some of the industry’s leading suppliers including Audio Agent, Brief Your Market, Cabin Fever, Dezrez, iam-sold, live, Metropix, Mid West Displays, moneypenny, Move With Us, News UK, Property Academy, Qube, Ravensworth, Reapit, TM Group, Veco by Eurolink, Virgin Media and VTUK.